Privacy Policy
Last Updated: January 10, 2025
This Privacy Policy explains how Melbet platform collects, stores, protects, and uses users' personal data. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect
1.1. Personal Information
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- CNIC or passport details
1.2. Financial Information
- Payment card numbers (encrypted)
- Bank account details
- JazzCash/Easypaisa wallet information
- Transaction history
1.3. Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and session data
2. How We Use Your Data
2.1. Service Provision
- Account creation and management
- Deposit and withdrawal processing
- Bonus and promotion delivery
- Customer support services
2.2. Security
- Identity verification (KYC)
- Fraud prevention
- Anti-money laundering measures (AML)
- Age verification (18+)
3. Data Protection
3.1. Technical Protection
- SSL Encryption: All data encrypted with 256-bit SSL
- Secure Servers: Data stored in protected data centers
- Firewall: Protection from network attacks
3.2. Two-Factor Authentication (2FA)
Users can enable 2FA for additional account protection via SMS or authenticator apps.
4. Cookies
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for site operation | Session |
| Functional Cookies | Store user preferences | 1 year |
| Analytics Cookies | Site usage statistics | 2 years |
5. User Rights
- Right to Access: Request information about stored data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request data deletion
- Right to Object: Opt out of marketing communications
- Right to Portability: Receive data in portable format
To exercise your rights, contact [email protected].
6. Age Requirements
Melbet platform is not intended for persons under 18 years of age. We do not knowingly collect information from minors.
⚠️ Persons under 18 are prohibited from using the platform.
7. Contact Information
For privacy policy questions:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 on site